Return and Refund Policy

At Flora Alive, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process, as outlined below.

1. Return Eligibility

Returns are accepted within 30 days of receipt.
Items must be unused, in original condition, and with all packaging intact.
Some products, such as custom-made or perishable items, may not be eligible for return.

2. Return Process

To return an item, please follow these steps:

Contact us at suport.floraalive@gmail.com to initiate the return.
Provide your order number, the product(s) you wish to return, and a brief reason for the return.
We will provide you with return instructions and, if applicable, a return shipping label.

3. Refunds

Once we receive the returned item(s), we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Shipping fees are non-refundable, except in cases where the item was damaged or defective.

4. Exchanges

If you would like to exchange an item, please follow the same process as a return. Once the return is processed, we will place a new order for the replacement item.

5. Non-Returnable Items

The following items cannot be returned:

Gift cards
Customised or personalised items
Perishable goods

For more information or assistance with a return, please contact us at suport.floraalive@gmail.com