Cookie Policy

At Flora Alive, we use cookies to enhance your browsing experience and to improve our website. By using our website, you agree to our use of cookies as outlined in this policy.

1. What Are Cookies?

Cookies are small files placed on your device that allow us to track your preferences and activity on our site.

2. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our website, such as managing your shopping cart.
• Analytical Cookies: These cookies allow us to collect data on website performance and user behaviour to improve our services.
• Functional Cookies: These cookies help improve the functionality of the site, such as remembering your preferences.
• Targeting Cookies: These cookies are used to display relevant advertisements to you.

3. Managing Cookies

You can manage cookie preferences by adjusting your browser settings. However, please note that disabling certain cookies may affect the performance and functionality of our website.

4. Third-Party Cookies

We may also use third-party cookies, including those from advertising partners or analytics providers. These cookies are governed by the privacy policies of those third parties.

For more information on how we use cookies, please contact us at suport.floraalive@gmail.com.

Privacy Policy for Flora Alive

Introduction
Flora Alive (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.floraalive.com or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect
We may collect and process the following information about you:

• Personal Identification Information: Name, address, email address, phone number, and payment details.
• Account Information: If you register for an account, we collect your username and password.
• Transaction Information: Details of purchases and orders made through our website.
• Technical Information: IP address, browser type, operating system, and website usage statistics.

2. How We Use Your Information
We use your information to:

• Process and fulfil your orders.
• Provide customer support.
• Improve and personalise your shopping experience.
• Communicate promotional offers, updates, or marketing content (with your consent).
• Comply with legal obligations and protect against fraud or unauthorised transactions.

3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:

• Service Providers: For payment processing, shipping, or website analytics.
• Legal Authorities: When required by law, court order, or regulatory authority.

4. Your Data Protection Rights
Under U.S. privacy laws, you have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Request information on how your data is being processed.

To exercise your rights, contact us at suport.floraalive@gmail.com.

5. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

6. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

7. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with a revised effective date.

8. Contact Information
If you have questions or concerns about this Privacy Policy, contact us at:

• Email: suport.floraalive@gmail.com
• Address: 5262 N Nevada Ave, Colorado Springs, CO 80918, United States

Return and Refund Policy

At Flora Alive, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process, as outlined below.

1. Return Eligibility

• Returns are accepted within 30 days of receipt.
• Items must be unused, in original condition, and with all packaging intact.
• Some products, such as custom-made or perishable items, may not be eligible for return.

2. Return Process

To return an item, please follow these steps:

1. Contact us at suport.floraalive@gmail.com to initiate the return.
2. Provide your order number, the product(s) you wish to return, and a brief reason for the return.
3. We will provide you with return instructions and, if applicable, a return shipping label.

3. Refunds

• Once we receive the returned item(s), we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping fees are non-refundable, except in cases where the item was damaged or defective.

4. Exchanges

If you would like to exchange an item, please follow the same process as a return. Once the return is processed, we will place a new order for the replacement item.

5. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Customised or personalised items
• Perishable goods

For more information or assistance with a return, please contact us at suport.floraalive@gmail.com

Security Policy

At Flora Alive, we are committed to protecting your privacy and ensuring that your personal information is secure.

1. Information Security

We use a variety of security measures to protect your personal data, including encryption, firewalls, and secure socket layer (SSL) technology.

2. Payment Security

We use third-party payment processors to handle all payments. These processors use industry-standard security measures to ensure the safety of your financial information.

3. Data Protection

We store personal data in secure servers and limit access to only authorised personnel. We comply with applicable data protection laws to ensure your privacy is respected.

4. Account Protection

If you have an account with Flora Alive, we recommend using a strong password and keeping it confidential. Notify us immediately if you suspect any unauthorised access to your account.

For any questions about your data security, please contact us at suport.floraalive@gmail.com.

Shipping Policy

At Flora Alive, we strive to ensure your order is delivered promptly and in excellent condition.

1. Shipping Methods

We offer the following shipping options:

• Standard Shipping: 3-7 Days
• Expedited Shipping: 1-3 Days

2. Processing Times

Orders are typically processed within 1 business days. Delays may occur during peak seasons or due to unforeseen circumstances.

3. Shipping Rates

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Any applicable fees will be displayed during checkout.

4. International Shipping

Currently, we only ship within the United States.

5. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at suport.floraalive@gmail.com with your order details and photos of the damage (if applicable).

Terms and Conditions

Welcome to Flora Alive! By accessing or using our website, you agree to be bound by the following Terms and Conditions. If you do not agree with any of these terms, please do not use our site.

1. General Terms

• Flora Alive reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. It is your responsibility to review these terms periodically.
• You must be 18 years or older to use this website.

2. Products and Services

• All products displayed on the site are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
• Images of products are for illustrative purposes only. While we strive to display colours and details accurately, variations may occur.

3. Orders and Payments

• By placing an order, you agree to provide accurate and complete information.
• Payment must be made in full at the time of purchase. We accept [list payment methods].

4. Shipping and Delivery

• Delivery times are estimates and subject to delays due to circumstances beyond our control.
• For more details, refer to our Shipping Policy.

5. Returns and Refunds

• Returns are subject to our Return Policy.

6. Liability and Disclaimers

• Flora Alive is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• To the fullest extent permitted by law, we disclaim all warranties, express or implied.

7. Governing Law

• These Terms and Conditions are governed by the laws of the State of Colorado and applicable federal laws of the United States.

For any questions or concerns, please contact us at suport.floraalive@gmail.com.

suport.floraalive@gmail.com